Refund and Returns Policy for FusionNovas

Effective Date: 13/05/2025

At FusionNovas, we are committed to ensuring that you are completely satisfied with your purchase. If you are not fully satisfied, our Refund and Returns Policy is here to help.

1. Returns

We accept returns on eligible items within 30 days of delivery. To qualify for a return, please ensure the following:

  • The item is unused, unopened, and in its original packaging.

  • You provide proof of purchase (receipt or order confirmation).

  • Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

2. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund request. If your return is approved:

  • Refunds will be processed within 5-10 business days to your original payment method.

  • Shipping costs are non-refundable.

If your return is rejected, the item will be sent back to you at no additional cost.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our support team within 7 days of receiving your order.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened skincare or beauty products.

  • Items marked as final sale.

  • Gift cards and promotional items.

5. How to Initiate a Return

To start a return, please contact us via:

Our support team will guide you through the return process and provide the address to send your item to. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at info@fusionnovas.xyz.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. The most recent version of our policy will always be available on our website.

By purchasing from FusionNovas, you agree to this Refund and Returns Policy.