Delivery Policy for FusionNovas

Effective Date: 13/05/2025

At FusionNovas, we are committed to ensuring that your orders are processed and delivered as quickly and efficiently as possible. Below is an outline of our Delivery Policy:

1. Order Processing & Shipping Time

  • All orders are processed within 2-5 business days after payment confirmation.

  • Delivery times depend on the shipping method selected during checkout.

  • Once your order has been shipped, you will receive an email confirmation with tracking details.

2. Shipping Methods & Costs

  • We offer standard and expedited shipping options.

  • Shipping rates are calculated based on the delivery location and weight of the order.

  • Shipping costs will be clearly displayed during checkout before completing your purchase.

3. Tracking & Delivery

  • A tracking number will be provided to you via email once your order has been shipped.

  • You can track your order through our website or directly through the carrier’s tracking system.

  • Please note that estimated delivery times may vary due to carrier delays or external factors.

4. International Shipping

  • We currently ship to select international locations.

  • International customers are responsible for customs duties, import taxes, and any other additional charges imposed by their country.

  • Delivery times for international orders may vary depending on customs processing.

5. Failed Delivery & Incorrect Address

  • If a delivery attempt fails due to an incorrect address provided by the customer, additional charges may apply for reshipment.

  • If a package is returned due to non-collection, the customer will be responsible for any reshipping fees.

6. Lost or Damaged Packages

  • In case your package is lost in transit, please contact us immediately at info@fusionnovas.xyz.

  • If the product arrives damaged, please notify us within 7 days of receipt and provide photos of the damaged product for a replacement or refund.

7. Order Modifications & Cancellations

  • Orders can be modified or canceled within 24 hours of placement.

  • Once an order is shipped, modifications or cancellations cannot be made.

8. Contact for Shipping Assistance

For any shipping-related inquiries or assistance, please contact us:

By placing an order with FusionNovas, you agree to the terms outlined in this Delivery Policy.